Terms & Conditions
In the following terms & conditions “the photographer” shall mean scarlettphotography.co.uk. “The clients” shall be those persons defined as bride/groom or family member on the booking form. These terms & conditions cannot be varied in any way by the clients unless such conditions are expressly agreed by the photographer in writing.
1.Copyright
The copyright Designs and Patents Acts assign the copyright of the images to the photographer.
2. DISPLAY
The client(s) hereby allow(s) the photographer to display any photograph covered by this contract and to generally promote the business in advertising, brochures, magazine articles, websites, sample albums etc.
3. LICENSE, COVERAGE AND REPRODUCTION:
- Photographs taken during the course of the event will be at the discretion of the photographer although every effort will be made to comply with the clients requirements.
- The photographer shall be granted artistic license in relation to the poses photographed and the locations used. The photographer’s judgement regarding these matters shall be deemed correct.
- The photographer shall endeavour to photograph all individuals as requested by the client(s) at some point, but no responsibility will be taken by the photographer on the occasion of leaving somebody out.
- For a booking involving a church ceremony or at certain venues, the photographer’s movements are sometimes restricted by the official in charge. The area from which the photographer is able to cover the ceremony may not be the photographer’s choice and the photographer cannot accept responsibility for any obstructed view should this be the case.
- Due to a variety of lighting conditions and the limitations of digital sensors, some colours may alter throughout a set of photographs.
- Although all equipment is checked regularly and reasonable steps are taken to ensure backup equipment is available, the photographer will not be responsible for photographs that are not produced due to technical failure.
4. PRICES:
All standard wedding packages and additional goods specified on the booking form are supplied at the prices ruling on the date of booking. Goods not specified on the booking form are supplied at the prices ruling at the time of receipt of the order.
5. PAYMENTS:
- A non-refundable booking fee of 25% will confirm your booking, as well as full acceptance of the terms and conditions as published on the photographer’s website. The booking fee will be deducted from the cost of the client’s chosen package when calculating the final balance due.
- Payment in full of the remaining balance will be due 6 weeks before the wedding day.
- Additional goods ordered must be paid for in full at the time of ordering.
- Titles to all goods remain with the photographer until paid for in full by the client(s)
6. FORCE MAJEURE:
- The photographer will endeavour to put the client(s) in touch with another photographer in the event they are unable to attend on the wedding date due to any cause beyond their reasonable control e.g. sudden illness, injury, a victim of crime, flooding etc.
- In the event of cancellation by the photographer, or in the very unlikely event of total photographic failure, liability shall be limited to a full refund of any fees paid.
7. OWNERSHIP:
All digital negatives (computer files) remain the property of the photographer. On occasion, the photographer may supply a copy of the edited digital negatives to the client(s) for their own non-commercial use.
8. CANCELLATION FEES:
- If the client(s) should have to cancel a booking the following cancellation fees will become due immediately upon said cancellation:
- Cancellation with more than (or equal to) 100 days to go until the wedding date, the booking fee of 25%.
- Cancellation with less than 100 days to go until the wedding date, full price for the complete photographic coverage booked. Where no package has been specified on the booking form, it will be deemed that the client(s) have chosen a package to the value of £1500.00. The client(s) are hereby advised to take out an appropriate insurance policy to cover any expenses incurred in the event of cancellation.
- Where the photographer is able to re-book the date with an equivalent booking then the cancellation fee will be reduced to the booking fee.
9. PERSONAL ACCIDENT:
Any directions issued to clients, their guests or employees during a photographic shoot are deemed to be at said persons own risk. The photographer cannot be held responsible for any personal accidents during a photographic shoot.
These terms and conditions do not affect your statutory rights.
Payment
All products must be paid for in advance of dispatch. Payments can be made using Visa, Visa Debit, Visa Electron, Maestro, Master Card or PayPal. All prices are stated in Pounds Sterling and include VAT; prices are subject to change without notice.
Delivery
We aim to dispatch all orders within 28 days. However, group products that have associated names are dispatched within 28 days of the proof being signed off by the school.
Packages can still be classed as in transit up to 14 days from the date that it has been dispatched. Therefore if you have not received your order, please wait 14 days from the date that you are notified of dispatch before contacting us.
If 14 days have passed then please contact us either by email on info@scarlettphotography.co.uk or call 07970 366932 we will then be happy to help you find your order.
Cancelling an order
As our photography products are bespoke and each order is custom made, orders can only be cancelled within 24hours of being placed. Orders for digital download products cannot be cancelled once the download has been sent.
Returning products
All orders placed by you that contain an image, will be individually printed for you. Therefore it is not possible to return an order or claim a refund if you have made an error. Orders for digital download products cannot be refunded once the download has been sent.
For all other products, customers have 14 days to return any unwanted goods. Please return the item to the address below via recorded delivery at your own cost. You must include a copy of your invoice and note why you are returning the goods. Unwanted items may incur a handling charge.
Faulty goods MUST BE returned within 14 days, please contact us either by email on info@scarlettphotography.co.uk or call 07970 366932. As soon as we receive the item/s and they have been checked, we will either refund your card or send a replacement. We apologise for any inconvenience that this may cause.
Complaints
Complaints must be made directly to Scarlett Photography within 3 working days of receipt of goods. All complaints should be sent via email to; info@scarlettphotography.co.uk
Credit Card information
Scarlett Photography does not retain any information regarding your credit or debit card number, expiry date or card security code.
Personal information
Scarlett Photography will not sell, distribute or disclose information about you either as an individual or your personal usage of the site without your consent or unless required to do so by law. The Information we gather may include name, delivery address, email address, telephone number, and any personal preferences in connection with your order.
We are fully compliant with all aspects of GDPR and hold all data in accordance with this, please refer to our privacy policy for more details.
Copyright
Scarlett Photography retain the copyright on all photographs – they may not be copied, published or reproduced without our written permission.
Postal address: 19 Bezant Place, Newquay, Cornwall. TR7 1SJ
Telephone number: 07970 366932
